Frequently Asked Amanda Questions

Q. How do I arrange for service ?

A. Just contact us via our online form or call at Phone: 360.551.9279

Q. What if I only want a one time cleaning?

A. We are happy to do one time cleanings.

Q. Can I have regular cleanings the same day each week?

A. Absolutely!  If we happen to be booked solid for the day you have chosen we will find another date that will work for you.

Q. How long does a cleaning take?

A. We do it right! Please allow for 3 hours for your specialized apartment cleaning and 5 hours for a house cleaning over 1200sq. feet.

Q. How many days do I need to book in advance?

A. We like to schedule 7 days in advance but will do our best to accommodate you if you have short notice cleaning needs.

Q. What if I am not satisfied with the cleaning that was done?

A.  If something is not done to your satisfaction, call us within 24 hours and we will come  back to your home to correct the problem.

Q. Is it safe to give you a key to my home?

A. Should you entrust us with a key to your home, we will protect your security. Your key will be identified by a number only; no name or address will be used. Thus should we lose your key no one will know what it is for. We keep the key in a locked case. The key is removed on your cleaning day, placed in a pouch in the maids book, returned after the cleaning and placed back in the locked case.

Q. Do you provide your own cleaning supplies?

A. Yes, we do! (except laundry detergent) if you have subscribed to extra laundry service please leave your laundry detergent on your washing machine.

If you would like us to use YOUR cleaning supplies, please leave them on your kitchen counter.

 See our list of cleaning supplies.

Q. Do you provide your own vacuum cleaner?

A. No, We ask that you leave your vacuum cleaner, broom and mop out in plain view so we have easy access to them to clean your home.

Q. Do you always send the same person?

A. We strive to send the same person, however, that is not always possible. Vacations, illness, etc. may mean that from time to time we might have to substitute a cleaner. We will clean your home on your scheduled day regardless.

Q. What happens if I can't be home during the cleaning?

A. Many of our customers are working people who just don't have enough time in the day to do everything. They also appreciate coming home to a clean house and may not want to be there while we are cleaning. These customers work out different arrangements for entry based upon their individual situations. Most customers choose to leave their key in a hidden area.

Q. If I have pet(s), do I need to secure them while you are cleaning?

A. If you are not at home while we clean, we do ask that you introduce your pet(s) to us on the first visit. Many of our customers also show us where the animal treats are. This way, when we arrive at the home we give the pet(s) a treat and go about our business. We are animal friendly. Should your pet(s) be very protective of your home when you are away, we would ask that you secure your pet(s).

Q. Does Amanda accept tips?
A. Yes she does! Tips are not expected but are very highly appreciated.

Q. How do I pay for Amanda Maid Services ?

A. You may pay by Cash, Check (all checks must have drivers license # written on top) or we can invoice you online to your email address where you can use your credit card or paypal account. Please let us know how you will be paying.

Q. Do you charge a lock out fee?

A. Yes, if we arrive to your home and we are not able to clean for any reason, you will be charged a $25 lock out/turn away fee to pay for their gas, mileage, and time they took to get to your home. However, we do not charge a rescheduling fee so please call us ahead of time if changes with your cleaning are needed.

After each cleaning, I leave a small gift as my appreciation for allowing me to earn your business, plus a special comment card!

I also guarantee the quality of my work.  If you are not happy for any reason, contact me within 24 hours and I will come back to correct the problem.

I believe in catering to my special clients and any comments useful for future cleanings are added to your very own personalized cleaning file.

 Save $$$ Check out my cleaning specials!

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Silverdale, Washington 98383

All apartment complexes on Ridgetop Blvd.

Phone: 360.551.9279